Privacy policy
Privacy Policy for Bloom Park Flowers
Last updated: 12/10/2025
Welcome to Bloom Park Flowers (“we”, “us”, “our”, or “Bloom Park Flowers”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit or make a purchase on bloomparkflowers.com (the “Site”). By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. What information we collect
We may collect the following types of personal information:
a) Information you provide directly
Name
Email address
Phone number
Shipping / billing address
Payment information (note: we do not store full credit card data ourselves — see below)
Order details (items you purchase)
Any messages or notes you send us (e.g. via contact forms, chat, emails)
b) Automatically collected information
IP address
Browser type and version
Operating system
Referring/exit pages
Time and date of visit
Pages you visit and clicks (site behavior)
Device information (mobile, tablet, etc.)
Cookies, tracking technologies, and similar automated tools
c) Information from third parties
Payment processors (e.g. for transaction verification)
Shipping / courier services (for delivery)
Marketing / analytics tools (e.g. Google Analytics, Facebook Pixel)
2. How we use your information
We use your personal information for these purposes:
To process and fulfill your orders (shipping, delivery, returns)
To communicate with you — order confirmations, account notifications, responses to inquiries
To improve and personalize your customer experience (recommendations, marketing)
To send you marketing communications, offers, and newsletters (only if you consent or where permitted)
To analyze site usage, traffic, and trends (analytics)
To detect, prevent, and mitigate fraudulent or illegal activity
To comply with legal obligations and resolve disputes
3. Sharing your information
We may share your personal information with:
Service providers / third parties who help us operate our business (payment gateways, email / SMS services, shipping companies, analytics providers)
Authorities / law enforcement when required by law or to protect rights
Affiliates or business partners, in cases of mergers or acquisitions
Advertisers / platforms, but only in anonymized or aggregated form (not linked to your identity)
We will not sell your personal information to unaffiliated third parties for their direct marketing without your explicit consent.
4. Cookies and tracking technologies
We use cookies and similar technologies to:
Remember your preferences (language, region, etc.)
Keep you logged in
Analyze how you navigate the Site
Provide targeted advertising
You can set your browser to refuse all or some cookies, but disabling cookies may affect certain functionality of the Site.
5. Data security & retention
We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or legitimate business needs.
After the retention period, we will delete, anonymize, or securely store your personal data.
6. Your rights
Depending on your jurisdiction and applicable law, you may have the following rights:
Access: Request a copy of the personal data we hold about you
Correction / Update: Ask us to correct or update your data
Deletion / Erasure: Request deletion of your personal data (subject to legal or contractual exceptions)
Restriction: Ask us to restrict or limit how we process your data
Objection: Object to certain data processing (e.g. marketing or profiling)
Withdraw consent: If processing is based on consent, you may withdraw it
Data portability: Request your data in legible, machine-readable format
To exercise any of these rights, please contact us (see “Contact Us” below). We may require verification of identity before fulfilling such requests.
7. Children’s privacy
Our Site is not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us, and we will promptly delete it.
8. International transfers
If you are located outside the United Arab Emirates, please note that we may transfer your personal data to other countries for processing (e.g. to service providers). Where we do so, we will ensure appropriate safeguards are in place (e.g. contracts, standard data protection clauses) to protect your information in accordance with applicable laws.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated date at the top of the policy and possibly through other communication (e.g. email). Your continued use of the Site after changes means you accept the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Bloom Park Flowers
Email: info@bloomparkflowers.com
Address: 27th St - near Deira City Centre - Port Saeed - Dubai